Crossroads Programs, Inc.

Crossroads Programs is a social service agency whose mission is to empower homeless, abandoned, abused, or at-risk youth to lead healthy, productive lives through residential, clinical, and foster care programs.

VISIT PARTNER WEBSITE

Crossroads Programs is a social service agency whose mission is to empower homeless, abandoned, abused, or at-risk youth to lead healthy, productive lives through residential, clinical, and foster care programs.

VISIT PARTNER WEBSITE
Year Founded
Inperium Partner Since
Location

610 Beverly Rancocas Road
Willingboro, NJ 08046
United States

Contact

Why an Inperium partnership

Mismanagement

The organization’s board contacted Inperium for assistance with what they felt was mismanagement of resources and assets, including a culture of favoritism that ignored HR and fiscal policy.

Default

The agency was in default on a project it had been awarded for the provision of a group home. The group home was not yet operational, and the intended home hadn’t even been purchased due to a capital shortage.

Investigations

Program management issues resulted in state investigations on proper staffing and care. Still, there was no identifiable staff training plan in place and no technical support.

How Inperium helped

Meeting Commitments

Inperium immediately loaned Crossroads $400k to secure the home required to meet their commitments, and a house search began to ensure compliance with the contract.

Solid Leadership

The agency’s full board resigned voluntarily, and Inperium representatives stepped in. Interim program management was established to stabilize operations and begin a program policy review.

Accountability

Inperium’s interim management team instituted internal checks and balances to create staff accountability for adolescent care. Training and HR managers were hired, creating an infrastructure for further development.

Process and steps

1

Inperium makes an immediate loan to help the organization meet its commitments.

2

The agency’s full board voluntarily resigns. Inperium’s leadership manages immediate issues and implements a viable plan.

3

Inperium establishes an interim program management team to hire key internal staff while stabilizing operations and creating staff accountability for adolescent care.

4

With new training and HR managers in place, Crossroads has increased its productivity. Net assets more than doubled between 2018 and 2020, growing from $2.3M in August 2018 to $4.7M in August 2020.

Results

Inperium’s stabilizing effect on Crossroads was instant. The quality of care immediately improved with proper staffing and accountability measures. Inperium helped Crossroads purchase a property and have it operational within three months, in compliance with its outstanding contracts. Since then, a new electronic health records system, training, and HR managers have been chosen and implemented. Crossroads’ net assets doubled within a two-year period, and the organization is stable and continuing to grow.

The affiliation with Inperium has resulted in stability within the organization- financial, programmatic and leadership stability. This partnership with Inperium has afforded us the ability to grow, to enhance programs and address all physical plant issues. As a result, more and more New Jersey children have been given the hope that they need to achieve success and happiness in their lives.

 

Dr. Vince LaSorsa Highest Ranking Employee

- Crossroads Programs, Inc.