Shelby Residential and Vocational Services (SRVS)

SRVS (pronounced "serves") is the largest provider of comprehensive care services for individuals with disabilities in West and Middle Tennessee. SRVS programs and services include community living, SRVS Kids, community employment services, family support, and elderly and adult disability services.

 

Established in 1962, SRVS supports more than 1,200 individuals through its programs. SRVS is the only organization in Shelby County providing care from birth through end of life.

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SRVS (pronounced "serves") is the largest provider of comprehensive care services for individuals with disabilities in West and Middle Tennessee. SRVS programs and services include community living, SRVS Kids, community employment services, family support, and elderly and adult disability services.

 

Established in 1962, SRVS supports more than 1,200 individuals through its programs. SRVS is the only organization in Shelby County providing care from birth through end of life.

Visit Affiliate website
Year Founded
Joined Constellation
Location

3971 Knight Arnold Road
Memphis, TN 38118
United States

Contact

There for clients for a lifetime

Providing care from birth through end-of-life is one of many things that make SVRS unique and maximizes the impact it has on the Tennessee communities it serves. This approach supports individuals through changing needs as they transition through different life stages. 

From its Kid’s Play, Do, Learn Preschool, an inclusive school staffed by experts in therapeutic services that brings together kids with special needs and those who are typically developing, to its Intermediate Care Facility program that provides housing to individuals who require 24-hour care, SVRS meets clients where they are. This lifelong support is further demonstrated by programs that provide parents with respite care or help individuals with disabilities find meaningful employment, among other services.

Through their range of programs, SRVS provides the services that people with disabilities need to live meaningful lives as members of their community no matter where they are on the life continuum. Speaking of their daughter’s experience at Kid’s Play, Do, Learn Preschool, parents Josh and Ashyn Peal said, “It’s a warming place of acceptance. It took her less than a week for her to be comfortable. It’s a place where Sloann can be Sloann.”

Why SRVS affiliated with Inperium

Significant Financial Challenges

By 2022, SRVS had suffered two consecutive years of financial losses, amounting to $2 million annually. They struggled with low reimbursement rates, poor occupancy and productivity, ineffective fundraising, and excessive spending. The organization had a fully drawn line of credit and was considering closing several programs, including employment and daycare services.

Deferred Maintenance

SRVS faced large amounts of deferred maintenance, putting their license renewals at risk. Without access to capital or a clear plan, these issues jeopardized the organization’s ability to serve its community.

Limited Access to Relief Funds

Despite significant financial strain, SRVS failed to apply for or receive COVID-19 relief funds, compounding their cash flow issues and leading to significant layoffs.

How Inperium helped

Stabilized Finances

Inperium immediately provided SRVS with access to a new line of credit to ensure business continuity during its transition to affiliation. They also hired financial and program consultants to address SRVS’s challenges and identify financially unsustainable programs.

Increased Rates and Funding

Inperium’s support led to rate increases for programs that had not received adjustments in years. The restatement of assets to fair market value helped strengthen SRVS’s balance sheet, providing financial relief.

Enhanced Program Viability

A dedicated team was assigned to assess the viability of SRVS’s programs, focusing on improving financial and operational efficiency.

Results

As an affiliate of Inperium, SRVS experienced significant improvements in financial stability and operational efficiency. The organization has seen a year-over-year increase in revenue, from $31.3 million in 2024 to $34.6 million in 2025. Inperium’s intervention also decreased SRVS’s management and general services costs by about 6%, freeing up resources to reinvest in critical programs.
 

By joining the Inperium constellation, SRVS has expanded its capacity to serve individuals with disabilities in West Tennessee and become Inperium’s first affiliate in the state, broadening the organization’s reach and impact.

By leveraging Apis to provide essential back office support functions, SRVS has been able to operate more efficiently while prioritizing high quality, mission driven services. This collaboration has resulted in improved operational efficiency and stronger outcomes, including a surplus in 2025, all while maintaining the quality of services provided to individuals with disabilities.

 

With a background in both Behavioral Health and IDD services, I initially questioned how affiliation would enhance my ability to support teams and deliver high quality services. Within months, that uncertainty turned into opportunity. 

 

John Cooper Executive Director

- Shelby Residential and Vocational Services (SRVS)