Conexio Care, Inc.

Conexio Care provides consultative nursing services, residential, vocational & supportive employment services for individuals with disabilities which are tailored to each individuals needs and level of care. 

 

They strive to ensure everyone has 24/7 access to quality health care and treatment for substance use and mental health disorders, while simultaneously aiding them in lifelong recovery, providing support services that will allow them to return to a stable and productive lifestyle. Conexio Care is one of Delaware’s largest nonprofits, collaborating with government, community, corporate, and other philanthropic partners to maximize services for the state’s most vulnerable citizens. 

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Conexio Care provides consultative nursing services, residential, vocational & supportive employment services for individuals with disabilities which are tailored to each individuals needs and level of care. 

 

They strive to ensure everyone has 24/7 access to quality health care and treatment for substance use and mental health disorders, while simultaneously aiding them in lifelong recovery, providing support services that will allow them to return to a stable and productive lifestyle. Conexio Care is one of Delaware’s largest nonprofits, collaborating with government, community, corporate, and other philanthropic partners to maximize services for the state’s most vulnerable citizens. 

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Year Founded
Inperium Partner Since
Location

590 Naamans Road
Claymont, DE 19703
United States

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Why an Inperium acquisition

Facing Bankruptcy

Connections Community Support Programs, the precursor to Conexio, entered bankruptcy proceedings despite $150m in annual revenues. Connections began exploring acquisition options that could prevent halting care for residents, but buyers wanted to dismantle the organization and only acquire select programs.

State Intervention

The State of Delaware approached Inperium to acquire and maintain the full breadth of programs, aiming to ensure continued access to care at existing site locations. Inperium’s offer included all services but split Connections into two distinct operating companies: Conexio Care for developmental disability and mental health support and Coras Wellness and Behavioral Health for substance abuse disorder (SUD) treatment.

Emphasis on Continuity

Due to our commitment to maintain continuous operations for clients without interruptions to care, the bankruptcy court ruled in favor of Inperium. Conexio Care was born from this ruling, merging existing Connections programs into the new organization without service disruption.

How Inperium helped

Restructuring Financials

Inperium immediately identified inaccurate financial reporting and jumped in to execute third-party audits on accounts payable and client revenue records. With a true financial baseline established, we overhauled revenue cycle procedures that had previously resulted in systemic underbilling and billing incorrect rates.

Negotiating Regulatory Transition

Inperium’s regulatory expertise served as the backbone for this complex transition across six Delaware state agencies. We negotiated strategic agreements and secured a $3.5m advance from the State to address qualification, approvals, new payer contracts, licensing, Medicaid and Medicare enrollment, and credentialing and contracting with public and private insurance.

Streamlining Operations

Inperium installed new leadership and revamped credentialing and staffing models to prepare Conexio for the path forward. We worked to right-size the organization to reduce bloated operating costs, including eliminating excess salaries, closing unused administrative offices, and reducing the vehicle fleet.

Process and steps

1
Exploring Acquisition

Bankruptcy proceedings attracted potential acquirers, but competing buyers wanted to split up Connections programs, risking service disruption.

2
State Intervention

After being approached by the State of Delaware, Inperium agreed to acquire and restructure the full organization to ensure program continuity for clients.

3
Regulatory Negotiation

Inperium managed a complex transition between state agencies and public and private payors, from contracting to credentialing.

4
Financial and Operational Overhaul

Systemic billing inaccuracies and excessive operational spend were addressed head-on, creating a stable foundation for Conexio Care.

Two women in motorized wheelchairs at support center

Results

Entering bankruptcy court can be the end of the road for a nonprofit, but Inperium’s acquisition and restructuring of Connections into Conexio Care has forged a new path for the organization and the people it serves in Delaware. 

Conexio Care has achieved $12 million in annual savings through improved leadership and efficient operations, including accurate staffing and a 55% smaller vehicle fleet. This administrative cost reduction has enabled Conexio Care to avoid future financial troubles and focus more of its revenue on programs for its community. 

Through the support of the integration team, Apis and Inperium leadership, we learned how to operate more efficiently. We were given tools, resources, and access to experts in the field. Partnering with Inperium was not merely a lifeline; it was a bridge that enabled us to center our efforts on what truly matters; the people we serve and the communities in which they live.  Today, we provide services to more than a thousand individuals each year. I am incredibly proud of how far we’ve come and to be a part of this network. I'm deeply grateful for the partnership that made this possible

 

Magan Aguilera Executive Director 

- Conexio Care