Crossroads Programs

Crossroads Programs is a social service agency whose mission is to empower homeless, abandoned, abused, or at-risk youth to lead healthy, productive lives through residential, clinical, and foster care programs.

Visit Affiliate Website

Crossroads Programs is a social service agency whose mission is to empower homeless, abandoned, abused, or at-risk youth to lead healthy, productive lives through residential, clinical, and foster care programs.

Visit Affiliate Website
Year Founded
Joined Constellation
Location

610 Beverly Rancocas Road
Willingboro, NJ 08046
United States

Contact

Why an Inperium affiliation

Mismanagement

The organization’s board contacted Inperium for assistance with what they felt was mismanagement of resources and assets, including a culture of favoritism that ignored HR and fiscal policy.

Default

The agency was in default on a project it had been awarded for the provision of a group home. The group home was not yet operational, and the intended home hadn’t even been purchased due to a capital shortage.

Investigations

Program management issues resulted in state investigations on proper staffing and care. Still, there was no identifiable staff training plan in place and no technical support.

How Inperium helped

Meeting Commitments

Inperium immediately loaned Crossroads $400k to secure the home required to meet their commitments, and a house search began to ensure compliance with the contract.

Solid Leadership

The agency’s full board resigned voluntarily, and Inperium representatives stepped in. Interim program management was established to stabilize operations and begin a program policy review.

Accountability

Inperium’s interim management team instituted internal checks and balances to create staff accountability for adolescent care. Training and HR managers were hired, creating an infrastructure for further development.

Process and steps

1

Inperium made an immediate loan to help the organization meet its commitments.

2

The agency’s full board voluntarily resigned. Inperium’s leadership managed immediate issues and implemented a viable plan.

3

Inperium established an interim program management team to hire key internal staff while stabilizing operations and creating staff accountability for adolescent care.

4

With new training and HR managers in place, Crossroads increased its productivity. Net assets more than doubled between 2018 and 2020, growing from $2.3M in August 2018 to $4.7M in August 2020.

A mixed race family sits together on the couch, with a mom, a dad, and two young boys.

Results

Inperium’s stabilizing effect on Crossroads was instant. The quality of care immediately improved with proper staffing and accountability measures. Inperium helped Crossroads purchase a property and have it operational within three months, in compliance with its outstanding contracts. Since then, a new electronic health records system, training, and HR managers have been chosen and implemented. Crossroads’ net assets doubled within a two-year period after affiliation, and the organization is stable and continuing to grow. Since 2021, Crossroads has increased revenue by 16% and net assets by 41% due to the strong operational performance of the organization.

Prior to affiliation with Inperium, Crossroads shared staff and resources with another organization, leading to mission drift, instability, and reduced morale. After separation, Crossroads regained focus, strengthened operations, and rebuilt its organizational identity. 

 

Thomas Bogovich Executive Director

- Crossroads Programs